FLOX respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, make a purchase, or interact with us. This policy complies with the New Zealand Privacy Act 2020.
1. Information we collect
We may collect the following types of personal information:
-
Name, email address, phone number and billing or shipping address
-
Account details when you create a customer or wholesale account
-
Payment information (processed securely by third-party payment providers; we do not store credit card details)
-
Order history and transaction details
-
Business information for wholesale customers, including company name and contact details
-
Communications you send to us (emails, messages, enquiries)
-
Website usage data such as IP address, browser type and cookies
2. How we collect information
We collect information when you:
-
Place an order or create an account
-
Apply for a wholesale account
-
Subscribe to emails or marketing communications
-
Contact us directly
-
Browse our website (via cookies and analytics tools)
3. How we use your information
We use your information to:
-
Process and fulfil orders
-
Manage customer and wholesale accounts
-
Communicate with you about orders, products or services
-
Provide customer support
-
Improve our website, products and services
-
Send marketing communications where you have opted in
-
Meet legal, accounting and regulatory requirements
4. Sharing your information
We may share your information with trusted third parties only where necessary, including:
-
Shopify and related ecommerce service providers
-
Payment gateways and financial institutions
-
Shipping and fulfilment partners
-
Accounting, legal and professional advisers
-
Marketing and email platforms (where consent has been given)
We do not sell your personal information. Some service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in line with New Zealand privacy laws.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to:
-
Enable essential site functionality
-
Analyse website traffic and performance
-
Improve user experience
You can choose to disable cookies through your browser settings, however this may affect website functionality.
6. Marketing communications
If you opt in, we may send you marketing emails about FLOX products, launches or events. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Wholesale customers may receive operational or account-related communications regardless of marketing preferences.
7. Storing and protecting your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. Information is stored securely and access is limited to authorised personnel only.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
-
Request access to the personal information we hold about you
-
Request correction of any inaccurate or outdated information
To make a request, please contact us using the details below.
9. Wholesale customers
Wholesale customer information is used to manage trade relationships, pricing, ordering and fulfilment. Wholesale pricing and access may require account approval and login authentication.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect from the updated date.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: showroom@flox.co.nz