Shipping, Delivery, Title and Risk
ALL OVERSIZED ARTWORKS ARE PRICE ON APPLICATION: Once purchased we will arrange a custom shipping quote for your artwork and contact you to discuss the additional shipping costs.
Shipping within New Zealand includes packaging and overnight/signature required courier services. Additional charges apply for rural addresses.
International: Shipping costs include packing, international air courier.
Australia: Allow 10+ working days.
Pacific, Asia, North America, UK, Europe and the rest of the world: Allow 15+ working days.
We will deliver the artwork/s to the premises nominated in your order at your cost within a reasonable time of accepting your order. We usually specify how many working days for your order to be dispatched, and we will try and have the artwork/s shipped to you by that date. We will not be liable to you for late delivery.
We may deliver the artwork/s to you by instalments if appropriate and each delivery will be a separate contract independent from the other deliveries. We may deliver the artwork/s to you in one or more consolidated deliveries and individual charges will remain unaltered.
We will re-deliver, replace or refund the artwork/s (at our discretion) if we have incorrectly addressed the delivery. We take no responsibility if you have supplied an incorrect or insufficient address.
We remain the owner of the artwork/s we supply to you until you have paid in full all amounts that you owe us for all the artwork/s.
The artwork/s are at your risk as soon as they leave our premises for delivery to you.
Returns and Refunds
Subject to any rights you may have as a consumer under any statute, the following terms apply to the return of artwork/s.
If you receive an artwork/s from us that is different to the one you ordered, we will (at our discretion) replace the incorrect artwork/s with the correct artwork/s, or refund your credit card account with a full refund (excluding credit card fees).
You must pay all costs of returning products or artwork/s to us, however, if we accept the return of damaged or faulty products or artwork/s, or where we delivered incorrect artwork/s we will provide you with details on how to go about returning the items to us using a paid courier service. In the event that this service is not used, FLOX will not be liable for any costs involved in returning the artwork/s to us.
All artwork/s returned must be in their original condition and packaging, along with any accompanying documentation. We reserve the right not to accept a return of:
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any artwork/s where you have changed your mind about them;
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any artwork/s which, when examined or tested by us or our agent, are found not to be not damaged, defective or faulty.
In regards to framing, we do not accept liability for damaged or broken framing or glass. All artwork/s couriered at the buyers risk.
We will not issue a refund or voucher before the artwork/s are received by us. If you have any problems regarding your order or a refund, you may contact us through the email address showroom@flox.co.nz